Dear Valued Owners,
Welcome to the 2020-21 winter season! We would like to thank you for your continued loyalty to Sunday River and the hotels. As Mother Nature brings us temperatures that allow our top notch snowmaking team to keep the snow guns cranking, we hope to see more of our snowbirds return to the hotel soon.
In this newsletter you will find information about this year’s Rental Partner Program, COVID-19 precautions, what’s new at the hotels, and helpful links to help your family prepare for your upcoming visits to your happy place! Again, thank you for your commitment to Sunday River. We look forward to seeing you all soon, think snow!
Director of Owner Services and Spa
Owner Services Support
Jordan Hotel Rooms Division Manager
Please visit sundayriver.com/covid for the most up to date information about resort procedures and safety precautions. For specific information about the Grand Summit and Jordan Hotels, visit the Resort Lodging section of the COVID-19 Hub. Important highlights include:
- Face coverings are required for all guests and team members in all public indoor and outdoor areas at the resort, unless actively skiing downhill or actively eating.
- Capacities of indoor spaces will be limited based on state guidelines, and guest flow throughout the resort will be adjusted to allow for distancing between parties.
- All Team Members will undergo health screenings prior to every shift as well as training on COVID protocols. We ask that guests self screen with the questions below.
- Heightened sanitation practices will be in place throughout every facet of resort operations.
- The state of Maine sets guidelines for lodging guests through their Keep Maine Healthy Plan, including requirements for COVID tests or quarantines for guests from select states.
Please review these details prior to your visit. Frequently Asked Questions for Hotel Owners are posted at summitowners.net or jordanowners.net. Please note that these FAQs will be updated throughout the season and may change with short notice.
The Slopes are Open!
Sunday River opened for the season on November 23 with ten top to bottom trails and two lifts! Welcome to winter! While terrain is limited, Sunday River will initially open to pass holders and ticket packs only. As Sunday River is able to expand terrain offerings we plan to add access for day tickets starting on December 14. Early season information regarding conditions and skier services will be available on the Mountain Report.
Welcome to Sunday River’s New Leadership Team Members!
Brian Heon: General Manager
On May 1, Sunday River hired Brian Heon as General Manager. In this role, he is responsible for the day-to-day operations of the resort.
Heon brings extensive experience in resort operations, with past positions at Disney, American Skiing Company, and Peak Resorts, where he most recently served as the General Manager of Wildcat Mountain in New Hampshire. He is also the Co-Chair of the National Tramway Standards Board, and is a representative of the American National Standards Institute.
Dana Bullen, who has been with Sunday River since 2004, will continue his role as Resort President, focusing on the Maine ski area’s operational and financial performance, real estate development, and long-term growth strategies.
“Our team is thrilled to welcome Brian and his family to our community. With his skills and diverse background, Brian will certainly be an asset to Sunday River,” says Bullen.
Meredith Harrop: Vice President of Lodging and Jordan Hotel General Manager
On November 16, Sunday River hired Meredith Harrop as the Vice President of Lodging and Jordan Hotel General Manager.
Meredith’s career has been built around her passion for the outdoors and guest service. She has worked at Sunday River as a leader in the SnowSports School since 2001. During our off-season, she held the Business Director position at a luxury yacht charter company in Newport, Rhode Island from 2002 until 2019.
Meredith is thrilled to be joining our lodging team at your hotels. She looks forward to meeting you, seeing you at the hotels and getting to know you.
Eat, Drink and Be Merry!
There are a few new and excitingly yummy food and beverage options at your hotels this winter. Reservations can be booked on the Sunday River website, OpenTable, or by calling.
Northern Lights—Breakfast and Lunch—A
favorite for breakfast and lunch, Northern Lights Cafe will be offering takeout options at the Jordan Hotel. New for this winter, Coffee Hound Coffee Bar will be serving up gourmet drinks. Stop in to warm up with ski-in/ski-out access this winter!
Sliders—Lunch and Dinner— Sliders will again be offering slopeside lunch and dinner. Sliders Express will offer online ordering and to-go pick up for lunch. Online room delivery, to go, and pre-made ready to heat meals will be available for dinner. Reservations are strongly recommended. Projected opening late December.
Grand Ave—Breakfast and Lunch—Grand Ave offers a full breakfast buffet to enjoy before you hit the slopes, and delicious soup options for lunch time. To go options also available. Reservations are strongly recommended. Projected opening late December.
Camp—Breakfast, Lunch, Dinner – Camp will be open for three meals a day this winter. Online room delivery, to go, and pre-made ready-to-heat meals will be available for dinner. Reservations are strongly recommended. Open Now!
The Last Run Room—Lunch and Après Ski— Harding Lee Smith, the chef behind The Mountain Room and The Rooms in Portland, Maine, is opening the Last Run Room in the slopeside Grand Summit Hotel. Featuring a menu for lunch and apres-ski, this new restaurant will be a must-try for winter 2020-21. Indoor seating, as well as outdoor igloos, will be available. Projected opening January 2021.
Gear Up for the Great Outdoors
Sunday River Sports will once again have satellite shops in both the Grand Summit and the Jordan Hotels. In the Jordan Hotel, the shop has moved to a new location, on the first floor next to Ski Check. Visit Sunday River Sports to gear up for a great day on the slopes! Opening in both hotels in late December.
Relax, Unwind, Rejuvenate
The Jordan Spa will open for the season on December 23. We will be offering a variety of services again this season and look forward to welcoming you in for a refreshing experience!
Contactless Ticket Kiosk
Sunday River’s new RFID ticketing system will allow contactless ticket pick up. Order your lift tickets online at shop.sundayriver.com and pick them up at a contactless ticket kiosk. Each hotel will have a kiosk on the ground floor and one on the first floor. Keep your RFID card and you’ll be able to reload it season after season and never have to visit a lift ticket line again!
Owner Services Websites
Your owner services team will also continue to place updates on your owner sites. Please make sure you are registered at either summitowners.net or jordanowners.net. Your owner sites are where you will find FAQ for this winter, Space Available request link and availability, and yearly calendars and more. If you have questions or need help registering, contact firstname.lastname@example.org.
Rental Partner Program
We are pleased to offer the Rental Partner Program again this season. We will be mailing out all Rental Partner Program cards this year. If you do not want a card, please email email@example.com.
Discounted Dining Card—This year, dining cards will only be available to owners and seasons passholders. You can load your RPPC in increments of $100. You pay $80, but get $100! This card can be used for food and beverage purchases at Sunday River owned outlets such as Sliders, Camp, Grand Ave, Northern Lights, the Foggy Goggle, Base lodge Cafeterias, and more! Just bring your RPPC to guest services to be loaded as often as you’d like!
Tune Shop Discount at South Ridge Lodge—Rental Partners will receive a $25 ski or snowboard tune at the Tune Shop in South Ridge Base Lodge only. This cannot be combined with any other offer or discount. Valid until 12/24/20. Please make sure you have your Rental Partner Program Card with you to receive this owner benefit.
Discounted SnowSports School Adult Lesson—Owners should use the discount code 2021srrentalpartner to receive $10 off Adult (ages 13+) 90 Minute clinics. Lessons will be available from December 11 to March 28. These are not for first time skiers/snowboarders. Owners should visit https://shop.sundayriver.com and use their discount code to book their lesson!
Free Jordan Spa Add-On Enhancement—Owners will receive a free add-on with their service. The add-on may be chosen from the following enhancements:
- Hot Stones
- Hand or Foot Massage
Just let the receptionist know at the time of your booking what enhancement you would like!
Benefits to this program change each year, and are announced in the fall.