As we approach the end of a winter season that was like no other, I wanted to send my sincere gratitude for your dedication to the Jordan Hotel and Sunday River. It was a pleasure to meet many of you at the hotel and I look forward to getting to know more of you during the upcoming season.
We are starting to plan for the spring, summer and fall seasons ahead. The Jordan Hotel will only be open to owners and BVC/RCI exchange guests from April 30 to May 27. During this time we will be focusing on lowering operating expenses for the Association and Sunday River and also completing some much needed spring cleaning and maintenance in the rooms and around the hotel. Historically, this has been a very low occupancy time for transient guests at the hotel and a spring shut down period has worked well at other Boyne Resorts lodging properties.
We already have our spring project list started and our maintenance and housekeeping teams will be doing a thorough, top to bottom, inspection of each room. However, if you have any specific items you would like addressed please complete our Maintenance Request Form – https://jordanowners.net/maintenance-request-form/.
Please contact me directly with any questions. I am always happy to assist! Thank you again for your continued support of Sunday River and the Jordan Hotel.
The 20/21 winter season is well underway. With 8 peaks of skiing and ski-in, ski-out at both hotels there is much fun to be had on the slopes! We hope to see you at your winter happy place soon.
In the 2021 Winter Newsletter you will find updates about COVID-19 policies, lift tickets, dining and shopping at the hotels, some helpful links on the owners websites, upcoming owner events and much more!
Thank you for you continued support of Sunday River, we look forward to seeing you at the hotels soon.
Joelle Silver Owner Services Representative Jordan Hotel Rooms Division Manager
Meet the Owner Services Team!
In addition to Meredith Harrop joining the lodging team as Vice President of Lodging and Jordan Hotel General Manager, we have some team updates to share for Owner Services:
Owner Services Manager
The Sunday River lodging team is pleased to introduce Katie Keough as our new Owner Services Manager. Katie grew up in Cumberland, Maine, graduated from Gould Academy and the University of Maine at Farmington. Katie, a passionate skier and snowboarder, was a member of the US Snowboard Race team for five years. Katie is a veteran Sunday River team member, spending a combined 10 years in the SnowSports School and Group Service departments. She has also worked with Steamboat Resort and, most recently, Club Med as their Leisure Services Manager at their locations in Florida, Turks and Caicos, and one of their ski resorts in China. Katie’s attention to detail, passion for Sunday River and the outdoors and guest service experience will be a valuable asset to our ownership. We look forward to introducing you to Katie in the near future!
Owner Services Representative
Joelle Silver, a familiar name and voice to many of you, will continue to be an instrumental part of our Owner Services team. Joelle has been with the Sunday River lodging team since 2008 and knows the hotels inside and out. In addition to serving our owners, Joelle is the Rooms Division Manager at the Jordan Hotel, leading the front of the house team at the hotel. Joelle’s work exemplifies the saying “service with a smile” and her attention to detail is impeccable. We look forward to you putting a face to the voice and email address this winter!
Your owner services team will continue to place updates on your owner sites. Please make sure you are registered at jordanowners.net. Your owner site is where you will find the FAQ for this winter, Space Available request link and availability, and yearly calendars, and more. If you have questions or need help registering, contact us.
Be sure to check out the new maintenance request form! We have created a space on the owner sites for you to place non-emergency, maintenance requests you may have for your units.
Make a Plan
Our commitment to guest and team member safety during the COVID-19 pandemic is our top priority. Don’t forget to make a plan before visiting the hotels and resort. You can learn more at SundayRiver.com/COVID or by visiting the Owner FAQ.
Coffee Hound at Northern Lights Café in the Jordan Hotel is now open. You can find our fantastic baristas serving up Coffee Hound gourmet coffee drinks and a variety of pastries. We highly recommend the Moose Tracks Coffee!
Also open for the season is the Last Run Room at the Grand Summit Hotel. Enjoy creations from Harding Lee Smith, the chef behind The Mountain Room and The Rooms in Portland, Maine. Be sure to stop in, grab an outdoor seat in an igloo, and enjoy the best that après ski has to offer.
New this season we have created “Local’s Nights” at various restaurants throughout the resort! Local’s Night features food and drink specials that are sure to please the entire family.
Mondays at Camp – Enjoy beer and burger specials at Camp every Monday this winter.
Check out Sunday River’s newest retail location! Aster and Birch, located right next to ski check on the second floor of the Jordan Hotel, features high-end men’s and women’s apparel and goods including Maine made products.
In an effort to manage resort capacity and protect the safety of our guests, we are selling a limited number of tickets each day. We recommend buying lift tickets in advance for the best rates. However, all resort lodging guests can buy tickets upon arrival with guaranteed availability even when tickets are sold out at the resort. One- to three-day tickets can be purchased at regular rates at lodging property front desks.
Presidents Week Fun!
Be sure to check out our fire dancer performances and spectacular fireworks shows on Wednesday, February 17 and Saturday, February 20 during Presidents Week.
Fire dancing performances have become a staple in heating up our cold winter season, and Amelia’s energetic fire dancing routines blend a high-intensity mixture of various flaming apparatuses set to music. Come thaw out by the South Ridge fire pit and enjoy the free shows at 6:15 and 6:45PM. Finish the evening with our fireworks show right after the final performance, starting at 7PM.
Not in town for Presidents Week? Be sure to join us every Saturday at 7PM throughout the winter to celebrate the weekend with our weekly fireworks displays, and check out our other events.
Ski with the GMs!
Hit the slopes with your hotel General Managers, Bryan Kendall and Meredith Harrop! Reservations are required by emailing email@example.com and space is limited. Social distancing and masks are required.
Saturday, February 27
10-11AM – Jordan Hotel owners
1-2PM – Summit Hotel owners
Wednesday, March 3
10-11AM – Jordan Hotel owners
1-2PM – Summit Hotel owners
Saturday, March 6
10- 11AM – Summit Hotel owners
1-2PM – Jordan Hotel owners
Virtual Owner Events
Learn more about ownership at your hotels from anywhere! Upcoming virtual owner events include an Introduction to Boyne Vacation Club, Meet the Hotel Teams and Owner Website/Owner Portal 101. All events will be held via Microsoft Teams. Reservations are required by emailing firstname.lastname@example.org and space is limited.
Welcome to the 2020-21 winter season! We would like to thank you for your continued loyalty to Sunday River and the hotels. As Mother Nature brings us temperatures that allow our top notch snowmaking team to keep the snow guns cranking, we hope to see more of our snowbirds return to the hotel soon.
In this newsletter you will find information about this year’s Rental Partner Program, COVID-19 precautions, what’s new at the hotels, and helpful links to help your family prepare for your upcoming visits to your happy place! Again, thank you for your commitment to Sunday River. We look forward to seeing you all soon, think snow!
Director of Owner Services and Spa
Owner Services Support
Jordan Hotel Rooms Division Manager
COVID-19 Hub Please visit sundayriver.com/covid for the most up to date information about resort procedures and safety precautions. For specific information about the Grand Summit and Jordan Hotels, visit the Resort Lodging section of the COVID-19 Hub. Important highlights include:
Face coverings are required for all guests and team members in all public indoor and outdoor areas at the resort, unless actively skiing downhill or actively eating.
Capacities of indoor spaces will be limited based on state guidelines, and guest flow throughout the resort will be adjusted to allow for distancing between parties.
All Team Members will undergo health screenings prior to every shift as well as training on COVID protocols. We ask that guests self screen with the questions below.
Heightened sanitation practices will be in place throughout every facet of resort operations.
The state of Maine sets guidelines for lodging guests through their Keep Maine Healthy Plan, including requirements for COVID tests or quarantines for guests from select states.
Please review these details prior to your visit. Frequently Asked Questions for Hotel Owners are posted at summitowners.net or jordanowners.net. Please note that these FAQs will be updated throughout the season and may change with short notice.
The Slopes are Open!
Sunday River opened for the season on November 23 with ten top to bottom trails and two lifts! Welcome to winter! While terrain is limited, Sunday River will initially open to pass holders and ticket packs only. As Sunday River is able to expand terrain offerings we plan to add access for day tickets starting on December 14. Early season information regarding conditions and skier services will be available on the Mountain Report.
Welcome to Sunday River’s New Leadership Team Members!
Brian Heon: General Manager
On May 1, Sunday River hired Brian Heon as General Manager. In this role, he is responsible for the day-to-day operations of the resort.
Heon brings extensive experience in resort operations, with past positions at Disney, American Skiing Company, and Peak Resorts, where he most recently served as the General Manager of Wildcat Mountain in New Hampshire. He is also the Co-Chair of the National Tramway Standards Board, and is a representative of the American National Standards Institute.
Dana Bullen, who has been with Sunday River since 2004, will continue his role as Resort President, focusing on the Maine ski area’s operational and financial performance, real estate development, and long-term growth strategies.
“Our team is thrilled to welcome Brian and his family to our community. With his skills and diverse background, Brian will certainly be an asset to Sunday River,” says Bullen.
Meredith Harrop: Vice President of Lodging and Jordan Hotel General Manager
On November 16, Sunday River hired Meredith Harrop as the Vice President of Lodging and Jordan Hotel General Manager.
Meredith’s career has been built around her passion for the outdoors and guest service. She has worked at Sunday River as a leader in the SnowSports School since 2001. During our off-season, she held the Business Director position at a luxury yacht charter company in Newport, Rhode Island from 2002 until 2019.
Meredith is thrilled to be joining our lodging team at your hotels. She looks forward to meeting you, seeing you at the hotels and getting to know you.
Eat, Drink and Be Merry!
There are a few new and excitingly yummy food and beverage options at your hotels this winter. Reservations can be booked on the Sunday River website, OpenTable, or by calling.
Northern Lights—Breakfast and Lunch—A
favorite for breakfast and lunch, Northern Lights Cafe will be offering takeout options at the Jordan Hotel. New for this winter, Coffee Hound Coffee Bar will be serving up gourmet drinks. Stop in to warm up with ski-in/ski-out access this winter!
Sliders—Lunch and Dinner— Sliders will again be offering slopeside lunch and dinner. Sliders Express will offer online ordering and to-go pick up for lunch. Online room delivery, to go, and pre-made ready to heat meals will be available for dinner. Reservations are strongly recommended. Projected opening late December.
Grand Ave—Breakfast and Lunch—Grand Ave offers a full breakfast buffet to enjoy before you hit the slopes, and delicious soup options for lunch time. To go options also available. Reservations are strongly recommended. Projected opening late December.
Camp—Breakfast, Lunch, Dinner – Camp will be open for three meals a day this winter. Online room delivery, to go, and pre-made ready-to-heat meals will be available for dinner. Reservations are strongly recommended. Open Now!
The Last Run Room—Lunch and Après Ski— Harding Lee Smith, the chef behind The Mountain Room and The Rooms in Portland, Maine, is opening the Last Run Room in the slopeside Grand Summit Hotel. Featuring a menu for lunch and apres-ski, this new restaurant will be a must-try for winter 2020-21. Indoor seating, as well as outdoor igloos, will be available. Projected opening January 2021.
Gear Up for the Great Outdoors
Sunday River Sports will once again have satellite shops in both the Grand Summit and the Jordan Hotels. In the Jordan Hotel, the shop has moved to a new location, on the first floor next to Ski Check. Visit Sunday River Sports to gear up for a great day on the slopes! Opening in both hotels in late December.
Relax, Unwind, Rejuvenate The Jordan Spa will open for the season on December 23. We will be offering a variety of services again this season and look forward to welcoming you in for a refreshing experience!
Contactless Ticket Kiosk
Sunday River’s new RFID ticketing system will allow contactless ticket pick up. Order your lift tickets online at shop.sundayriver.com and pick them up at a contactless ticket kiosk. Each hotel will have a kiosk on the ground floor and one on the first floor. Keep your RFID card and you’ll be able to reload it season after season and never have to visit a lift ticket line again!
Owner Services Websites Your owner services team will also continue to place updates on your owner sites. Please make sure you are registered at either summitowners.net or jordanowners.net. Your owner sites are where you will find FAQ for this winter, Space Available request link and availability, and yearly calendars and more. If you have questions or need help registering, contact email@example.com.
Rental Partner Program
We are pleased to offer the Rental Partner Program again this season. We will be mailing out all Rental Partner Program cards this year. If you do not want a card, please email firstname.lastname@example.org.
Discounted Dining Card—This year, dining cards will only be available to owners and seasons passholders. You can load your RPPC in increments of $100. You pay $80, but get $100! This card can be used for food and beverage purchases at Sunday River owned outlets such as Sliders, Camp, Grand Ave, Northern Lights, the Foggy Goggle, Base lodge Cafeterias, and more! Just bring your RPPC to guest services to be loaded as often as you’d like!
Tune Shop Discount at South Ridge Lodge—Rental Partners will receive a $25 ski or snowboard tune at the Tune Shop in South Ridge Base Lodge only. This cannot be combined with any other offer or discount. Valid until 12/24/20. Please make sure you have your Rental Partner Program Card with you to receive this owner benefit.
Discounted SnowSports School Adult Lesson—Owners should use the discount code 2021srrentalpartner to receive $10 off Adult (ages 13+) 90 Minute clinics. Lessons will be available from December 11 to March 28. These are not for first time skiers/snowboarders. Owners should visit https://shop.sundayriver.com and use their discount code to book their lesson!
Free Jordan Spa Add-On Enhancement—Owners will receive a free add-on with their service. The add-on may be chosen from the following enhancements:
Hand or Foot Massage
Just let the receptionist know at the time of your booking what enhancement you would like!
Benefits to this program change each year, and are announced in the fall.